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Frequently asked questions

Explore our frequently asked questions to find quick answers to common queries about Switch's services and features.

To create a Switch Hub account, go to our website or download the app, then click the “Sign Up” button. Enter the necessary details, such as your name, email, and password. Follow the prompts to finish registering.

For verification, you will need to provide a valid government-issued ID (such as a passport or driver’s license). These documents help us ensure the security of your account.

Transaction processing times can vary depending on the type of transaction and the currencies involved. Typically, transactions are processed within 3 minutes. You can track the status of your transaction through your Switch Hub account.

No, there are no fees associated with international transfers.

Once the funds are withdrawn from your account, cancellation is not possible. To prevent scams, ensure you are familiar with the recipient. If you encounter any problems, please contact our customer support team.

You can track the status of your transaction by logging into your Switch Hub account and navigating to the “Transactions” section. Here, you will find detailed information about your transaction history and current status.

Switch Hub currently supports CAD and NGN. In the future, we will support a wide range of currencies, including major global currencies such as USD, EUR, GBP, and more. For a current list of supported currencies, please visit the “Supported Currencies” page on our website.

You can contact our customer support team by visiting the “Contact Us” page on our website. We offer support via email, phone, and live chat. Our team is available to assist you with any questions or issues you may have.

Yes, Switch Hub offers a mobile app that is available for both iOS and Android devices. You can download the app from the App Store or Google Play Store once it is released to manage your account and transactions on the go.

Switch Hub employs advanced security measures to protect your account and transactions. These include encryption, two-factor authentication, and regular security audits. We are committed to ensuring the safety and security of our users.

Settlement time is how long it takes for money to be processed and made available after a transaction is successfully submitted.

Bank transfers are processed on business days only. Crypto and some local instant rails are available 24/7.

Same-day ACH settles the same business day if sent before cut-off. Next-day ACH settles the next business day. Wire transfers usually settle within a few hours on business days.

SEPA Instant usually completes within minutes. SEPA Credit typically settles within 1–3 business days.

Stablecoins usually complete within 30 minutes. Other crypto assets usually complete within 60 minutes.

Some transactions require additional checks and may take up to 1 extra business hour.

Very large transactions may take slightly longer due to additional checks.

Yes. Settlement times may vary due to holidays, partner availability, or network congestion.

Check your transaction status and contact support if delays exceed the stated timeframe.

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