1. Introduction

The Rewards and Referral Program (“Program”) is offered by Switch Hub, a money services business (“MSB”) registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).
The Program rewards eligible users (“Participants”) for referring new customers or completing qualifying activities, subject to these Terms & Conditions and applicable Canadian laws.

Participation in the Program constitutes acceptance of these Terms & Conditions.

2. Regulatory & Compliance Framework

This Program operates in compliance with:

• The Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA)
• FINTRAC guidance and reporting obligations
• Applicable Canadian sanctions, AML/ATF, and fraud-prevention requirements

Participation in the Program does not exempt any user from identity verification, transaction monitoring, or compliance review.

3. Eligibility

To participate, users must:

• Hold an active account with completed identity verification (KYC/KYB);
• Provide accurate and truthful information at all times;
• Comply with all applicable laws, platform policies, and compliance requirements.

The Company may restrict or deny participation where required to meet regulatory obligations.

4. Referral Program Rules

A referral is considered successful only when all of the following conditions are met:

1. The referred user registers using a valid referral link or code;
2. The referred user successfully completes identity verification;
3. The referred user performs a qualifying action (e.g., first transaction, account activation);
4. The activity passes internal AML, fraud, and duplicate-profile checks.

Important Restrictions

• Self-referrals are prohibited.
• Duplicate or related accounts are not permitted.
• Each referred user may only be linked to one referrer.
• Referrals must represent genuine, independent individuals or businesses.

5. Rewards

• Rewards may include account credits, fee discounts, points, or promotional incentives.
• Reward values, eligibility criteria, and caps are determined by the Company and may vary.
• Rewards are not transferable and are not redeemable for cash unless expressly stated.
• Rewards may be subject to expiration or usage conditions.

6. Compliance Review & Approval

All rewards are subject to compliance review, including:

• Identity and duplicate profile checks;
• Transaction behaviour analysis;
• Sanctions, fraud, and misuse indicators.

The Company reserves the right to:

• Withhold, reverse, or cancel rewards;
• Suspend or terminate participation;
• Report suspicious activity to FINTRAC where legally required.

Compliance decisions are final.

7. Prohibited Activities

Participants must not:

• Create multiple or duplicate accounts;
• Refer themselves or related/controlled accounts;
• Circumvent KYC, AML, or transaction limits;
• Engage in misleading, deceptive, or spam-based referrals;
• Exploit system vulnerabilities.

Violations may result in reward forfeiture, account suspension, or termination.

8. Taxes

Participants are solely responsible for determining and paying any applicable Canadian taxes arising from rewards received.
The Company may report rewards to tax authorities where required by law.

9. Program Changes or Termination

The Company may modify, suspend, or terminate the Program at any time to:

• Meet regulatory requirements;
• Prevent fraud or abuse;
• Adjust business or risk considerations.

Changes take effect immediately upon publication.

10. Limitation of Liability

The Program is provided on an “as is” and “as available” basis.
The Company is not liable for losses arising from participation except as required by Canadian law.

11. Governing Law

These Terms are governed by the laws of Canada and the applicable provincial laws where the Company operates.

12. Contact

Questions about the Program may be directed to customer support through our official channels  support@switchhub.ca